Personal information protection policies

DIGITAL HEARTS CROSS Tokyo Co., Ltd. (hereinafter referred to as the "Company") recognizes the protection and management of information in a society with advanced information and telecommunication as one of its responsibilities to society, and it regards the protection of personal information as one of the top priorities in its corporate activities. In addition, in order to ensure the implementation of this policy, the Company has formulated the following Privacy Policy, and executives and employees will strive to appropriately handle and manage personal information in accordance with this policy.

1.Acquisition, use and provision of personal information in an appropriate manner

The Company shall identify the Purpose of Use within the scope necessary for its business operation and shall acquire, use and provide personal information in an appropriate manner. The obtained personal information shall be used only within the scope of the purpose of use, and measures shall be taken to prevent use for other purposes.

2.Compliance with relevant laws and guidelines

The Company shall comply with the laws and regulations concerning the handling of personal information and the guidelines and other standards established by Japan with regard to the personal information the Company handle.

3.Matters concerning security measures

The company will take reasonable safety measures and take corrective measures against risks such as disclosure, loss, or damage of personal information.

4.Response to inquiries and complaints

The Company will respond without delay to requests for disclosure, correction, deletion, suspension of use, and complaints and inquiries of personal information in its possession.

5.Continuous improvement of the personal information protection management system and its mechanism

The Company will continuously review and improve its management system for the protection of personal information.

6.Revisions to the policy on the personal information protection

The Company may revise the contents of this policy as necessary in order to protect personal information and to comply with revisions to laws and regulations. In this case, the revised policy will be applied from the date of publication of the revised version.

Established: June 22, 20221
Revised: July 13, 2021

DIGITAL HEARTS CROSS Tokyo Co., Ltd.
Hideto Itami, Representative Director

Handling of personal information

1 .Purpose of use of personal information

Personal information obtained by the Company shall be used for the following purposes:
When obtaining personal information, if the purpose of the use is specified separately to the individual, such personal information shall be used for the purpose specified at the time of acquisition.

Directors and employees of business partners (customers, etc.) information・For suggesting and providing services and related information
・For business communication, business negotiations, discussions, and other related procedures
・For concluding and executing of contracts
・For managing the information of business partners and the business transactions
・For responding to inquiries and consultation
・For providing information to a third party
Information acquired by receiving inquiries・For replying, confirming and recording the inquiries
・For making statistical material in non-personally identifiable forms
Information obtained in connection with the request for disclosure, etc.・For the investigation to the extent necessary for a request for disclosure, etc. identifying the individual and responding to the request, etc.

2.Purpose of use of the retained personal information

Retained personal information handled by the Company* shall be used for the same purpose as described in the above " Purpose of use of personal information".

3.Entrustment of handling of personal information

The Company may entrust the handling of personal information in whole or in part within the scope of the purpose of use. In the event of a consignment, we will appropriately supervise the consignee by concluding an agreement with the consignee regarding the handling of personal information.

4.Provision of personal information to third parties

The Company shall not provide personal information to any third party without obtaining the prior consent of such third party except in accordance with laws and regulations.

5.About Cookie

The Company’s website uses Cookie.
Cookie is information sent from a website to a customer's browser and is recorded on the customer's device. By using Cookie, it is possible to obtain the browsing data, etc. of the device. Cookie does not include any personally identifiable information such as the customer's name, address, telephone number, or e-mail address. In addition, it does not adversely affect your device.

You can disable Cookie function by changing the settings of your browser. For details on Cookie settings, refer to the "Help" menu of your browser.
If you select disable all Cookie, you may be constrained by the use of various services on the internet, such as set to receive services that require authentication.

<Intended use of Cookie>
・For service improvement

6.Voluntary provision of personal information

It is a voluntary choice for each individual as to whether to provide their personal information or not, but in cases where you choose not to provide your personal information, the outcome may not be one that fully meets your expectations (for example, we may not be able to respond to your request).

7.Procedures for responding to requests, etc. for disclosure, etc. of retained personal information

Individuals may request disclosure of retained personal information*. The Company accepts requests for disclosure of retained personal information as follows.

※Requests for Disclosure shall mean requests for notification of the Purpose of Use of Retained Personal information or requests for disclosure of Retained Personal information, correction, addition, or deletion of the contents, suspension of use, deletion, or suspension of provision to a third party.

(1)  How to entry and contact

Please attach the necessary documents to the prescribed application form and send it by mail to the "Contact for Personal Information" below.
※When sending by mail, please send it by registered mail or other mail that can confirm the delivery record.
※We would appreciate it if you could write down in red on the envelope, "Content: The application form for personal information disclosure."
※Please note that we will not accept requests for direct visits to the office of the Company.

(2) Documents to be submitted, etc.

(ⅰ) Application for Disclosure of Personal Information
(ⅱ) Documents verifying that the applicant is the principal or proxy
(ⅲ) Postage stamps equivalent to the commission

(3) Documents to verify that the person who makes the request for disclosure, etc. is the principal or agent

(a) Cases of request for disclosure, etc. by principal

 A copy of the following identification documents shall be submitted.
①Identification documents sufficient for one of the following
A copy of the identification document with a facial photograph issued by a government agency, such as a driver's license, passport, residence card, or individual number card (face containing the individual number is not required).

②Identification documents required for two different forms among the following
  A copy of the identification documents without a facial photograph issued by a government agency, such as a health insurance card, pension record, etc.

(b)Cases of request for disclosure, etc. by agent

If the person making the Disclosure Request, etc. is a legal representative of the person, such as a minor, or a voluntary representative designated by the person, the following documents shall be submitted.
①Documents confirming the right of representation
(i) Case of a legal representative
・In the case of a minor: A copy of the person's family register or a copy of the insurance card with dependents listed.
・In the case of an adult ward: matters to be certified as prescribed in Article 10 of the Act on Registration of Guardianship, etc.
(ii)Case of a voluntary agent
・A letter of attorney and a certificate of registration of the applicant's seal impression.
②Documents for Identification of Agent
 A copy of the identification documents listed in (a) above shall be submitted with respect to the agent.

(4) Fees, etc. for requests for disclosure, etc.

The following "Fees, etc. for requests for disclosure, etc." shall apply.
 ※Please enclose a postage stamp for the amount equivalent to the fee in the submitted document.
 ※If there is a shortage of fees, etc., or if the fees, etc., are not enclosed, we will inform you of this. Please note that if payment is not made within the prescribed period, it will be treated as if no request for disclosure has been made.
 ※Please note that even if we are unable to respond to your request for disclosure, we will not refund any fees.

【Contact for Personal Information】
DIGITAL HEARTS CROSS Tokyo Co., Ltd.
Contact information of personal information
20-2, Nishi-Shinjuku 3-chome, Shinjuku-ku, Tokyo 163-1441
Tokyo Opera City Building 41F
e-mail:info@dh-cross.com

【Fees, etc. for requests, etc. for Disclosure, etc.】
Fee of ¥1000 (including tax) per one request

This Privacy Policy is written in Japanese and translated into English. The Japanese version is the original, and the English version is for reference only. In the event of any conflict between these two language versions, the Japanese version shall prevail.